This privacy policy (the “Policy”) describes how Green Shield Risk Solutions, LLC, a Delaware limited liability company, and its affiliates (collectively, “GSR “, “we” or “us”) collects, uses, shares and secures customer and business partner information in connection with our website and other digital properties that link to this Policy (collectively, the “Sites”) and how we provide the Sites, educational materials, insurance coverage information, insurance brokerage services, and other services (the “Services”) more broadly. It applies to information collected in connection with the use of our Sites and Services, as well as from other sources, such as over the telephone or from third parties. By using the Sites and Services, you consent to the data practices described in this Policy.
We take privacy seriously. As providers of Services that involve the use of personal information, protecting the confidentiality of that information is important to us. We will never sell or share your personal information for monetary consideration and we use industry standard technical, physical, administrative and organizational controls, to ensure the privacy and security of your data.
GSR follows state laws implementing the Gramm-Leach-Bliley Act’s (GLBA) notification requirements. Please read our separate GLBA Privacy Notice for information about your rights with respect to the information subject to GLBA that is collected in connection with seeking, applying for, or obtaining insurance products or services from us.
Information from our Sites and Our Use of Cookies
We use cookies to provide you with a great experience and to help our website run effectively. In addition, we collect user information through our Sites as part of lead generation that is used to contact prospects. By submitting your contact information to any of our Sites, you consent to receiving marketing information regarding our products and services through email. You may opt out of receiving marketing materials by making an opt-out request as provided below.
Information Customers Provide Us and Information from Third Parties
The type of personal information we collect may vary depending on your relationship with us, such as if you are a customer or a third party filing a claim. We may have collected the following categories of personal information:
- Identifiers, such as name, contact information, online identifiers, date of birth and Social Security numbers and other government-issued ID numbers;
- Personal information, as defined in the applicable customer records law, such as insurance policy number, education, employment, employment history, and biometric information;
- Characteristics of protected classifications under state or federal law, such as sex, age, race, religion, national origin, citizenship, immigration status and marital status;
- Commercial information, such as transaction information and history;
- Cookies and internet or network activity information, to the extent you visit our Sites or use our software applications, such as browsing history and interactions with our Sites and systems;
- Geolocation data, to the extent you use our mobile applications and choose to share your device geolocation data;
- Audio, electronic, visual, thermal, olfactory, and similar information, such as photographs or video recordings created in connection with our business activities, and recordings of calls to our representatives;
- Professional or employment-related information, such as work history, prior employer, information relating to references, details of qualifications, skills and experience, human resources data, and data necessary for benefits and related administration services; and
- Inferences drawn from any of the personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics.
How We Use Information Collected
Depending on your relationship with us, we may use the personal Information described above for the following purposes:
- to operate, manage, and maintain our business, such as to make insurance decisions, communicate with you and others as part of our business, provide our products and services, and maintain records;
- to develop and improve our products and services, such as to undertake quality and safety assurance measures, audit customer interactions, facilitate social sharing functionality, resolve complaints, and evaluate customer service;
- for our employment and vendor management purposes;
- for security purposes, such as to maintain our facilities and infrastructure, protect against malicious, deceptive, or fraudulent activity, and conduct internal investigations;
- for monitoring purposes, such as to establish the existence of facts, maintain compliance with regulatory or self-regulatory practices, or for other purposes permissible under applicable law;
- to perform other necessary and appropriate internal functions, such as accounting and auditing;
- to report to credit bureaus;
- to conduct research, analytics, and data analysis, and for marketing purposes, such as to personalize, advertise, and market our products and services and administer contests and promotions, in accordance with applicable law;
- to comply with legal and regulatory requirements, defend legal claims, and assist with legal processes such as investigations, and regulatory requests, litigation, and arbitration; and
- for other legitimate purposes.
Accessing Your Information
You can always ask us for access to, or a copy of, your personal information and you may request corrections, amendments and deletions to your information. Please submit a request via email to info@greenshieldrisk.com or send a letter to Green Shield Risk Solutions, LLC, c/o Privacy Info, 159 N. Sangamon, Suite 200, Chicago, IL 60607 and have your signature notarized. We will respond to you in the timeframe required by applicable law based on where you reside, which is generally 30 business days. If we refuse your request, you will have the right to file a statement regarding what you believe to be accurate and fair information and why you disagree with our refusal.
We do not charge a fee for giving you a copy of your information now, but we may charge a small fee in the future. You can change your personal information by calling your agent. We cannot update certain information that other companies, like credit agencies, provide to us. You would need to contact these other companies to change and correct your information.
California Specific Disclosure
Please go to https://www.propertyguardian.com/privacy/california-specific-disclosure/ for more additional information if you are a resident of the State of California.
Privacy of Children
GSR Sites and Services are not intended for children. We do not knowingly collect or solicit personal information from anyone under the age of 16 without parental consent. We do not knowingly allow anyone under the age of 16 to register for any services. If we learn that we have collected personal information from a child under age 16, we will delete that information as quickly as possible. If you believe that a child under 16 may have provided us personal information, please contact us at the email or mailing address below. We expect all information provided by online users to be truthful and correct regarding age and other information provided.
Opt-Out of Receiving Marketing Material
If you no longer wish to receive marketing materials from us, please submit a request via email to info@greenshieldrisk.com or send a letter to Green Shield Risk Solutions, LLC, c/o Privacy Info, 159 N. Sangamon, Suite 200, Chicago, IL 60607.
Changes to Our Privacy Policy
We may change this Policy at any time, and we will take such steps as required by applicable law to notify you of any material changes. We will post all the revisions, along with their effective dates. If you have any questions, comments or complaints concerning our privacy practices please contact us at info@greenshieldrisk.com.
This website is managed by Green Shield Risk Solutions, LLC, a Delaware limited liability company, located at 159 N Sangamon, Suite 200, Chicago, IL 60607.
Last updated and effective date: April 1, 2025.